-
Customer should email support to determine problem prior
RMA request. Email should include customer's name, order # and part # of
product in question.
-
Customer must fill out the RMA request
form to submit the RMA request.
-
Customer should try to fill in information
about return item using the original invoice.
-
Order invoice can be obtained from our order tracking system
within our website. If there is no serial # in our invoice, enter
"NONE" for serial #.
-
All RMA number will be valid for 7 days or
the remaining number of days of warranty whichever comes first.
-
RMA number must be shown outside each
returning package. Package without RMA number will be refused.
-
Customer pays return shipping charge under
normal circumstances.
-
Shipping cost will not be refunded to all
RMA items.
-
If returned item is found to be "NO
PROBLEM". We will charge customer shipping fee to return item to
customer.
-
Upon receipt of customer's return, PCIMCRO
will ship out a replacement item whenever such item becomes available.
-
If customer refuses to accept the
replacement items. PCIMICRO has the right to apply a minimum
$5.00 shipping charge + 15% restocking fee for all returned replacement
items.
-
Customer can inquire RMA status via email
only and email must contain the RMA number.
